We Tailor Your Customer Experience
Witbor optimizes Zendesk to unify interactions, speed up responses and power better decisions.
Improve your customer service
Customer stories
Discover Our Success Stories
Plub's Leap to a Better Experience
Plub brought every support channel together in Zendesk integrated with WhatsApp through Witalker, streamlining ticket management and boosting its support team's productivity.
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How Witbor Unified Trasur's 9 Companies
Witbor centralized operations and data for Grupo Trasur's 9 companies in Oracle NetSuite, delivering a stable go-live in record time.
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How Witbor's Financial Expertise Powered Cocha's Backoffice
Witbor stepped in as Cocha's trusted Oracle Fusion partner, bringing deep technical, financial, and accounting expertise that modernized its backoffice operations.
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Services with Zendesk
We back our knowledge and experience with official certifications, a solid track record in the industry and key strategic partnerships. This ensures a highly prepared team that can take on your challenge with confidence and market best practices.
Zendesk Suite Implementation
We set up Suite, WFM, QA and Advanced AI Agents to unify channels and streamline ticket management.
Training & Adoption
We train your team on Zendesk Suite, Knowledge and Voice, ensuring smooth and efficient adoption.
Workflow Optimization
We fine-tune configurations and automations to improve response times and the customer experience.
Custom Development
We build custom solutions, such as Witalker integrations, to extend what Zendesk can do.
Licensing Advisory
We guide your choice of licenses and add-ons to maximize the value of your Zendesk investment.
Out-of-the-Box Automations
We build automations that connect Zendesk with your management platform, powered by Artificial Intelligence.
Zendesk Suite Implementation
We set up Suite, WFM, QA and Advanced AI Agents to unify channels and streamline ticket management.
Training & Adoption
We train your team on Zendesk Suite, Knowledge and Voice, ensuring smooth and efficient adoption.
Workflow Optimization
We fine-tune configurations and automations to improve response times and the customer experience.
Custom Development
We build custom solutions, such as Witalker integrations, to extend what Zendesk can do.
Licensing Advisory
We guide your choice of licenses and add-ons to maximize the value of your Zendesk investment.
Out-of-the-Box Automations
We build automations that connect Zendesk with your management platform, powered by Artificial Intelligence.
Certifications & Expertise
In addition to being a Zendesk Premier Partner, our team is certified in Zendesk Suite, Knowledge, Voice, Analytics, Advanced AI Agents, Copilot, WFM and QA.
PAE - Double Award Winner at the 2022 Zendesk CX Awards
WINNER of the "CX Community's Choice" award.
2nd Place Finalist in the Small Business & Startups Experience category.
PAE - Double Award Winner at the 2022 Zendesk CX Awards
WINNER of the "CX Community's Choice" award.
2nd Place Finalist in the Small Business & Startups Experience category.
CONSOLID - 3rd Place Finalist at the 2022 Zendesk CX Awards
3rd Place Finalist in the Small Business & Startups Experience category.
CONSOLID - 3rd Place Finalist at the 2022 Zendesk CX Awards
3rd Place Finalist in the Small Business & Startups Experience category.
Our impact
Results That Generate Real Impact
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ERP Implementations
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Help Desk Hours
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Clients
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Countries
Power up your customer service operation with our solutions.
Talk to an expertYour Global Reach with Local Experts
With local teams across Latin America, the US and Spain, our presence with distributed operation centers ensures custom configurations, regulatory compliance and cost optimization for your projects.
