Refund Policy for WitAsk

1. Free Trial

WitAsk offers a fourteen (14) day free trial that does not require a payment method. The trial does not automatically convert into a paid subscription. Once the trial period ends, the Customer must expressly purchase a subscription and enter a valid payment method to continue using WitAsk.

2. Monthly Card Subscriptions

Monthly subscriptions paid by card renew automatically until cancelled. The Customer may cancel at any time. Uninstalling WitAsk from its Zendesk account will be considered sufficient to cancel future renewals under this modality.

3. Local or Term-Based Billing

When the Customer purchases WitAsk through local billing or on quarterly, half-yearly or annual terms, cancellation must be expressly requested by email before the next renewal, unless the applicable commercial order establishes a different condition.

4. Refunds

Amounts corresponding to periods already started or paid for are non-refundable, except where applicable law requires otherwise or Witbor expressly agrees to an exception in writing.

Cancellation prevents future charges or renewals, but does not generate a pro-rated refund for the remaining time in a period already paid for.

5. Price Changes

Price changes will apply to future periods and will be communicated with reasonable notice. They will not change the price of a period already paid for.

6. Contact for Cancellations

Email for cancellations and billing inquiries: us_billing@witbor.com