Witbor
ESP
WitAsk

Stop asking for one piece of data at a time over WhatsApp

Turn WhatsApp conversations and processes into structured information inside Zendesk.

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WitAsk composite: the form editor inside Zendesk and the form being filled out on WhatsApp

Support & Claims

Capture the full complaint in a single message.

After-sales & Warranties

Handle warranty and after-sales claims without losing data.

Onboarding

Welcome new customers and collect the key data.

NPS & CSAT

Measure satisfaction right in the moment.

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The solution

From an Endless, Messy Chat
to a Ticket with Mapped Data

Without Witask

Message by message

WhatsApp conversation where the agent asks for data one item at a time

7 messages, 40 minutes, and data is still missing

  • Data scattered in the conversation, with typos
  • The agent copies it into the ticket by hand
  • Triggers, views and SLAs never find out

With Witask

A single form

The same conversation solved with a single WitAsk form

1 form and the ticket is complete

  • A single message to ask for all the data
  • Each answer goes into its own ticket field
  • Data is available for triggers, views, SLAs and automations

Step by step

How WitAsk Works

1

Create the Flow

Design the experience in WitAsk and define which answers you want mapped to Zendesk fields.

2

Send it over WhatsApp

The agent can send it straight from Zendesk Agent Workspace during a conversation, or trigger a proactive send.

3

The customer fills in the information

The customer replies right inside WhatsApp, without being sent to an external web form.

4

Zendesk receives the structured data

Each answer lands in its own field, triggering your triggers, views and automations.

Turn your loose conversations into structured data.

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The Flow ends. The process continues in Zendesk.

WhatsAppWitAsk
Zendesk

Automate

Use the answers to trigger automations and business rules.

  • Triggers
  • Automations

Route

Assign cases based on request type, priority or any other data collected.

  • Routing
  • Priority
  • Team

Continue the process

Use the information straight from Zendesk or through integrations with other systems.

  • Views
  • Reporting
  • Integrations

Key benefits

Maximize your operation: Efficiency, Smart Data and Conversion in Every Interaction

Fewer questions. More complete cases.

Collect all the information you need in a single experience, so the agent can keep working with a better-structured case.

Every answer in its own Zendesk field

Data is saved to the matching ticket field, ready for reports, views and automations.

Answers don't stay stuck in the chat

The information lands structured in Zendesk, ready to carry the process forward without copying or retyping data.

Built into the agent's workflow

Send a Flow from Zendesk Agent Workspace without leaving the conversation with the customer.

WitAsk was developed by

Witbor
Zendesk Premier Partner

Not using Zendesk yet, or need a hand with your instance? Write to us at info.zendesk@witbor.com.

WitAsk

See It in Action

WitAsk makes it easy to collect your customer's information in a contextual, structured way.

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WitAsk