WhatsApp Proactive Messaging and Campaigns for Zendesk
WhatsApp Proactive Messaging and Campaigns for Zendesk
Automate messages, send individual or bulk notifications, pick up conversations again and take advantage of Zendesk's native automations from a single solution.
Install from Zendesk
What is Witalker?
Witalker is a solution built by Witbor to boost proactive communication from Zendesk. It lets you automate and manage WhatsApp messages, send individual and bulk messages, set up rules and use Zendesk data to keep communication with customers faster and more personalized.
Proactive, automated messaging
Send welcome messages, notifications and automatic communications to keep your customers informed without relying on manual tasks. Witalker can work alongside Zendesk's native rules and automations.
WhatsApp campaigns and sends
Send individual or bulk messages for promotions, reminders, notices and other communications. Use templates and upload files to organize campaigns simply and with full control.
Send management and traceability
Review your send history and use filters, statistics and tracking tickets to follow up on the communications sent from Witalker.
User search and management
Find contacts by details such as name or phone number and, with the user merge feature, consolidate duplicate profiles while keeping their associated information and history.
Proactive, automated messaging
Send welcome messages, notifications and automatic communications to keep your customers informed without relying on manual tasks. Witalker can work alongside Zendesk's native rules and automations.
WhatsApp campaigns and sends
Send individual or bulk messages for promotions, reminders, notices and other communications. Use templates and upload files to organize campaigns simply and with full control.
Send management and traceability
Review your send history and use filters, statistics and tracking tickets to follow up on the communications sent from Witalker.
User search and management
Find contacts by details such as name or phone number and, with the user merge feature, consolidate duplicate profiles while keeping their associated information and history.
Measurable impact
+50%
Increase in operational effectiveness
Measurable results in ticket management and resolution times during the first 30 days of implementation.
Success stories
Backed by Operations Leaders
"We cut ticket resolution time in half and noticeably improved retention across our sales team."
COCHA
Martina Ríos
Director of Customer Success
"The implementation let us centralize operations and raise the efficiency of the whole area in under three months."
SURCO SEGUROS
Diego Fernández
Operations Manager
"Witbor understood our business from day one. Today we operate with full visibility and a much more agile team."
BAHIA GRANDE
Lucía Paredes
Head of CX
"We cut ticket resolution time in half and noticeably improved retention across our sales team."
COCHA
Martina Ríos
Director of Customer Success
"The implementation let us centralize operations and raise the efficiency of the whole area in under three months."
SURCO SEGUROS
Diego Fernández
Operations Manager
"Witbor understood our business from day one. Today we operate with full visibility and a much more agile team."
BAHIA GRANDE
Lucía Paredes
Head of CX
Enterprise Architecture by
A solution built by Witbor to extend Zendesk's capabilities and enable proactive communication strategies. Witbor supports organizations in the implementation, configuration, development and optimization of solutions on Zendesk.
FAQ
Frequently Asked Questions
Which platforms is Witalker compatible with?+
Witalker integrates natively and is certified with Zendesk and Intercom.
Does implementation require technical development?+
No. Initial setup is done together with the Witbor team, with no custom development or technical knowledge required on the customer's side.
Can I resume a conversation after 24 hours?+
Yes. Witalker lets you reopen conversations outside the 24-hour window using message templates approved by WhatsApp Business.
Can I view performance metrics?+
Yes. Witalker includes statistics and tracking tickets to monitor send volume, response rates and resolution times.
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